📦 Shipping Policy

Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays).

Shipping Time: Standard shipping takes 3-5 business days. Expedited shipping options are available at checkout.

Tracking: Once your order ships, you will receive a tracking number via email.

Note: Velvet Luxury Extensions is not responsible for delays caused by the carrier, incorrect addresses, or unclaimed packages.

🔄 Return & Exchange Policy

Due to the nature of our products and for sanitary reasons, all sales are final. We do not accept returns or exchanges.

If you receive a damaged or incorrect item, please contact us within 3 days of delivery at [your support email] with your order number and photos of the item.

💳 Payment Policy

We accept all major credit cards, Shop Pay, Apple Pay, and Afterpay (if enabled). Payments must be cleared before your order is processed and shipped.

Fraudulent activity will result in canceled orders and possible legal action.

❗️Order Issues

If you entered an incorrect address, please email us within 1 hour of placing your order. Once shipped, we cannot modify or redirect packages.

Velvet Luxury Extensions is not liable for lost or stolen packages marked “Delivered” by the carrier.

📧 Contact Us

For customer support, please email us at [velvetluxuryext@gmail.com]. We respond within 24–48 business hours.

Customer service hours: Monday – Friday | 10 AM – 5 PM CST